pkrapp Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy ("Policy") sets out how pkrapp ("pkrapp", "Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "your") who register and use the pkrapp online casino and sports betting platform at pkrapp.club.

pkrapp takes data privacy seriously. We process personal data only to the extent necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. This Policy applies to all users, including Pakistani users accessing pkrapp via web browser or mobile device.

By registering a pkrapp account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.

2. Information We Collect

pkrapp collects the following categories of personal data from users:

pkrapp does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by applicable law.

3. How We Use Your Data

pkrapp uses the personal data collected for the following purposes:

• Account Management: To register your pkrapp account, authenticate your identity at login, and maintain your account profile.
• Service Delivery: To process deposits and withdrawals via JazzCash, Easypaisa, and bank transfer; to provide access to casino games and sports betting markets; to credit winnings and apply bonuses to your pkrapp balance.
• Identity Verification: To verify your age (18+) and identity in compliance with our Know Your Customer (KYC) obligations, particularly before processing withdrawal requests above specified thresholds.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling behaviour and to enforce self-exclusion and limit-setting tools requested by users.
• Fraud Prevention & Security: To detect and prevent fraud, money laundering, identity theft, and other unlawful activity on the pkrapp platform.
• Legal Compliance: To comply with applicable anti-money laundering (AML) obligations and to respond to lawful requests from regulatory and law enforcement authorities.
• Customer Support: To respond to support queries submitted by pkrapp users via live chat or email.
• Platform Improvement: To analyse aggregated usage data and improve the pkrapp user experience, game offering, and payment infrastructure.
• Marketing Communications: To send promotional offers and bonus notifications to users who have opted in to receive such communications. Users may opt out at any time via account settings.

4. Legal Basis for Processing

pkrapp processes personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the user agreement — account registration, payment processing, game provision, and withdrawal services.
• Legal Obligation: Processing required to comply with applicable anti-money laundering laws, age verification requirements, and lawful regulatory requests.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional features, where you have provided explicit consent. This consent may be withdrawn at any time.

5. Data Sharing & Disclosure

pkrapp does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data may be shared in the following limited circumstances:

• Payment Processors: Financial data is shared with payment service providers (JazzCash, Easypaisa, banking partners) solely to process your transactions. These providers are bound by their own data protection obligations.
• Identity Verification Providers: Where KYC checks are required, identity data may be shared with accredited verification service providers.
• Game Software Providers: Aggregated or pseudonymised gameplay data may be shared with game studios for RTP auditing and technical purposes — no personally identifiable information is shared.
• Legal & Regulatory Authorities: pkrapp will disclose personal data to government agencies, regulators, or law enforcement where required by law, court order, or where pkrapp reasonably believes disclosure is necessary to protect the safety of users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pkrapp's business, personal data held about users may be transferred as part of that transaction. Users will be notified of any such change in data controller.

6. Payment Data & PKR Transactions

pkrapp does not store full payment credentials on its own servers. JazzCash wallet numbers, Easypaisa account numbers, and bank account details are tokenised or handled through secure third-party payment gateways. pkrapp retains only the reference data necessary to associate a payment method with your account and to process future withdrawal requests.

All financial transactions on pkrapp are conducted in Pakistani Rupees (PKR). Transaction records, including deposit amounts, withdrawal amounts, dates, and payment methods used, are retained as part of your account history in accordance with the data retention schedule described in Section 8 of this Policy.

7. Cookies & Tracking Technologies

pkrapp uses cookies and similar tracking technologies to operate the Platform, maintain login sessions, and improve the user experience. The following cookie categories are used:

• Essential Cookies: Required for the Platform to function — including login session maintenance, security tokens, and language preferences. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as game display settings and notification preferences to provide a more personalised pkrapp experience.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Platform, which pages are visited most frequently, and where users encounter difficulties — used solely to improve pkrapp's services.
• Marketing Cookies: Used to deliver promotional content relevant to your pkrapp activity. These are only set with your consent and can be disabled via your browser settings or the pkrapp cookie preferences panel.

You can manage cookie settings through your browser at any time. Disabling non-essential cookies will not prevent you from using the core pkrapp platform.

8. Data Retention

pkrapp retains personal data for as long as necessary to fulfil the purposes set out in this Policy or as required by applicable law:

• Active Accounts: Personal data is retained for the duration of your pkrapp account and for a period of 5 years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years following the date of each transaction.
• Support Communications: Chat and email support records are retained for 2 years from the date of the last communication.
• Self-Exclusion Records: Records of self-exclusion requests are retained for the duration of the exclusion period plus 5 years to prevent re-registration during an active exclusion.

Upon expiry of applicable retention periods, pkrapp will securely delete or anonymise personal data in accordance with applicable data protection standards.

9. Data Security

pkrapp implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and pkrapp servers.
• Bcrypt password hashing — pkrapp staff cannot view your plaintext password at any time.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of Platform infrastructure.
• Two-factor authentication (2FA) available for all pkrapp accounts to protect against unauthorised login.

Despite these measures, no data transmission over the internet or electronic storage system is completely secure. pkrapp cannot guarantee absolute security of data transmitted to or from the Platform. In the event of a data breach that affects your rights, pkrapp will notify affected users and relevant authorities in accordance with applicable obligations.

10. Your Rights

You have the following rights regarding your personal data held by pkrapp:

To exercise any of these rights, contact the pkrapp privacy team at [email protected]. pkrapp will respond to all data rights requests within 30 days. Identity verification may be required before processing any such request.

11. Children's Privacy

The pkrapp platform is strictly for adults aged 18 years and above. pkrapp does not knowingly collect personal data from individuals under the age of 18. If pkrapp becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered on pkrapp using false age information, please contact pkrapp support immediately at [email protected].

12. Changes to This Privacy Policy

pkrapp may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or service offering. Where updates are material, pkrapp will provide advance notice by email to your registered address or by a prominent notice on the Platform.

The date at the top of this Policy indicates when it was last revised. Continued use of the pkrapp platform following the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact & Privacy Enquiries

For any questions, requests, or complaints regarding this Privacy Policy or pkrapp's handling of your personal data, please contact the pkrapp privacy team: